faq

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A few basic tips for the home barista to help achieve the perfect tasting cup.

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FAQ

All orders are either shipped by Australia Post or Courier depending on your location.

How Is Freight Calculated?
  • Delivery charges are additional to the price of the product and are calculated automatically once you have specified your total online order prior to check out.
  • Simply ADD your coffee selections and click on “GO to Cart”
  • Add your Australian Post Code and click Update to calculate the shipping.
  • As we endeavour to keep costs reasonable for our customers, we do not charge any additional handling fees.
When Will My Order Be Sent?

We promise to dispatch within 24 business hours of receiving your order. While we strive to keep our website listings up to date, all products are subject to availability. We will contact you directly if a product you have ordered is unavailable.

How Will My Order Be Packed?

All products are carefully packed to ensure safe arrival. Our roasted coffee is packed in poly laminated, one way valve packs which are heat sealed for freshness and easy storage. The one way valve packs allow CO2 to escape without exposing the coffee to air, ensuring the freshness of your coffee.

How Will My Order Be Delivered?

We offer both Courier services and Australia Post for all our deliveries depending on your location. For most Metro cities deliveries will be made by courier. Oversize and heavy products will be shipped by courier only. As the roastary is not open to the public, items are not available to be picked up in person.

When you select normal post, a signature will be required upon delivery to ensure the safe arrival of your item. If you will not be available to receive your item and do not wish to collect it by presentation of your delivery card at your local Australia Post Office, please write “LEAVE UNATTENDED” in the comments box at the order checkout stage.

We will pass these instructions on to Australia post or the courier who will apply their Delivery Guidelines. Please note Zinc Coffee is UNABLE TO ACCEPT RESPONSIBILITY FOR LOSS of your parcel once you have provided “LEAVE UNATTENDED” instructions and nominated not to provide a personal signature upon delivery.

How Long Will Delivery Take?
Australia Post

Deliveries within Australia are usually received from next working day to 7 working days from postage depending on your location. We are located in Brisbane, see Australia Post for more details.

Courier

The national 2-3 business day network operates between all capital cities (except Darwin and Perth CBD) and a number of other important centres. Outside the metro areas, deliveries will be made in the fastest possible time on a non-guaranteed basis.

International

Contact us for pricing if you wish to have an item shipped internationally.

Quality Guaranteed

We hand roast your beans to order and carefully seal them in our foil, single valve bags, to ensure its freshness. We only carry top quality beans and take the greatest care in ensuring your expectations are met.

Credit Card Security

We accept PayPal, MasterCard and Visa. All online credit card transactions are conducted directly by PayPal using secure 128-bit encryption software. Your personal credit card details are not stored on any server.

We welcome your feedback and invite you to contact us.